Technology is a flourishing modern business on the web. With the rapid growth in social media and messaging apps has led to the growth of Chatbots which was out of reach for most companies in the past.A program made to chat with people within specific guidelines and rules is chatbots. Chatbots communicate in natural language with customers in text or voice rather than a pop-up bubble. Tasks are executed through messaging applications and software. In simple words, it means having a conversation with a computer.
Following are six points highlighting how chatbots are capitalizing current web world.
1. Client service
Servicing Customer is essential for every business, be it any industry. It helps in answering the most general and frequent question with interventions of the human workforce. Hence it is cost effective and can handle huge traffic for companies like banking and airlines. Customer service can be improved by handling more customers with prompt solutions.
2. Automating work
Online Reputation Management Company In Mumbai analyzed further that Organizations can try to use chat features that connect directly with the personal touch. They quickly find that this plan doesn’t scale well. Human beings can’t manage so many tasks simultaneously. 24/7 availability of chatbots for several customers at once. Even companies with a small budget who are looking to expand operations, chatbots can help them to fill in the gap. They can take on exhausting tasks, such as accounting, to expedite and automate complex action without having to hire an expensive team
3. Personalise Brand
Ads through videos, banner, billboards, etc Brand identity is push users in a single direction.Past companies wanted to give their brand personality then they would have to run expensive ads with real people. Engaging with customers has never been this easy after the invention of chatbots. Chatbot gives live entity to a company that can infuse personality into chat. There are good
4. Attracting customers
Rapport building and conversation and are essentially more effective than an advertisement or video view. Chatbots interact with customers offering them an experience of better understanding of the brand and positive emotional feeling, which was possible earlier only with high paid ads as stated by a group of Marketing Consultant In Mumbai
5. Handeling large customers
Big companies receive a lot of calls for customer service. It is important for this company to provide good and fast customer service. Social Media Marketing Services In Mumbai explored that Chatbots can reduce the number of calls for the customer support team. At the first point of contact, it will filter calls from customers and redirect them to human agents only when required for personal touch to scale up your operations
6. Cost effective/Reduce Manpower
Marketing Consultancy In Mumbai expressed, there is a limitation for work handled by a human. Whereas chatbots can handle end number of a task at a time. It will boost business by catering service to a large customer with minimum human intervention. Thus reducing the cost and time of the company and customers chatbots do not suffer from the limitations of a human agent. Where live agents can handle only 2 to 3 conversations at a time, chatbots can operate without an upper limit. By employing chatbot solutions to complement your human task force, your business can get the boost it needs to enter new markets.
7. Wide spread of virtual assistant
Siri and Alexa are the best examples, as it is becoming a part of everyday life with most of us. Any information needed instead of typing, users simply give voice commands. Saves time in typing. Google is trying to make its alexa available on all devices of Android like Smart tv, Smartphones, Android wear, Smart speaker, etc. Smart Voice bots will spread everywhere, making users experience more admirable. Redefining Machine and humans interactions
It is important whether chatbots are able to solve all the problems for which it is made. Data processing and retrieval are blocking chatbots to reach their full potential. For e.g, Food and manufacturing industry requires personal touch primarily. Here customers are more interested in a human touch for their needs. They don’t want bots to handle their requirement.
However, The global Chatbot market is likely to grow exponentially. Most of the customer interactions will be handled by chatbots. Chatbots are growing in popularity than ever and they are totally bringing new solutions of how businesses run marketing and services. Every brand will have a chatbot of its own in the future. It will be as common as a phone number chatbots give a very huge opportunity for business to communicate and engage with their customers through messaging apps. A chatbot is a future, do you have a chatbot for your business?