The Future Of Chatbots In Digital Marketing

Chat bot - Digimanic

Technology is a flourishing modern business on the web.  With the rapid growth in social media and messaging apps has led to the growth of Chatbots which was out of reach for most companies in the past.A program made to chat with people within specific guidelines and rules is chatbots. Chatbots communicate in natural language with customers in text or voice rather than a pop-up bubble. Tasks are executed through messaging applications and software.  In simple words, it means having a conversation with a computer.

Following are six points highlighting how chatbots are capitalizing current web world.

1. Client service

Servicing Customer is essential for every business, be it any industry.  It helps in answering the most general and frequent question with interventions of the human workforce. Hence it is cost effective and can handle huge traffic for companies like banking and airlines. Customer service can be improved by handling more customers with prompt solutions.

customer support - Digimanic

2. Automating work

Online Reputation Management Company In Mumbai analyzed further that Organizations can try to use chat features that connect directly with the personal touch. They quickly find that this plan doesn’t scale well. Human beings can’t manage so many tasks simultaneously. 24/7 availability of chatbots for several customers at once. Even companies with a small budget who are looking to expand operations, chatbots can help them to fill in the gap. They can take on exhausting tasks, such as accounting, to expedite and automate complex action without having to hire an expensive team

Automation - Digimanic

3. Personalise Brand

Ads through videos, banner, billboards, etc  Brand identity is push users in a single direction.Past companies wanted to give their brand personality then they would have to run expensive ads with real people. Engaging with customers has never been this easy after the invention of chatbots. Chatbot gives live entity to a company that can infuse personality into chat. There are good

brand - Digimanic

4. Attracting customers

Rapport building and conversation and are essentially more effective than an advertisement or video view. Chatbots interact with customers offering them an experience of better understanding of the brand and positive emotional feeling, which was possible earlier only with high paid ads as stated by a group of Marketing Consultant In Mumbai

customer attraction - Digimanic

5. Handeling large customers

Big companies receive a lot of calls for customer service. It is important for this company to provide good and fast customer service. Social Media Marketing Services In Mumbai explored that Chatbots can reduce the number of calls for the customer support team. At the first point of contact, it will filter calls from customers and redirect them to human agents only when required for personal touch to scale up your operations

Support - Digimanic

6. Cost effective/Reduce Manpower

Marketing Consultancy In Mumbai expressed, there is a limitation for work handled by a human. Whereas chatbots can handle end number of a task at a time. It will boost business by catering service to a large customer with minimum human intervention. Thus reducing the cost and time of the company and customers chatbots do not suffer from the limitations of a human agent. Where live agents can handle only 2 to 3 conversations at a time, chatbots can operate without an upper limit. By employing chatbot solutions to complement your human task force, your business can get the boost it needs to enter new markets.

savings - digimanic

7. Wide spread of virtual assistant

Siri and Alexa are the best examples, as it is becoming a part of everyday life with most of us. Any information needed instead of typing, users simply give voice commands. Saves time in typing. Google is trying to make its alexa available on all devices of Android like Smart tv, Smartphones, Android wear, Smart speaker, etc. Smart Voice bots will spread everywhere, making users experience more admirable. Redefining Machine and humans interactions

Microphone - digimanic

Limitations

It is important whether chatbots are able to solve all the problems for which it is made. Data processing and retrieval are blocking chatbots to reach their full potential. For e.g, Food and manufacturing industry requires personal touch primarily. Here customers are more interested in a human touch for their needs.  They don’t want bots to handle their requirement.

Future - Digimanic

Future

However, The global Chatbot market is likely to grow exponentially. Most of the customer interactions will be handled by chatbots. Chatbots are growing in popularity than ever and they are totally bringing new solutions of how businesses run marketing and services. Every brand will have a chatbot of its own in the future. It will be as common as a phone number chatbots give a very huge opportunity for business to communicate and engage with their customers through messaging apps. A chatbot is a future, do you have a chatbot for your business?

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Comments (13)

  • Nice research Digimanic
    More points can cover in this on
    Digital marketing prospective

    Neelima gupto
    Reply
  • Now i got the point why lots of company is using chatbot
    Benfits are amazing.
    Earliear i thought company need to hire so many employee for chat support.
    Now days it chatbot becoming more popular .
    Digimanic has done good research work about chatbot and it will also help from digital marketing prospective

    Mitesh agarwal
    Reply
  • chatbots are really useful and i could see it everywhere

    Rakesh Mishra
    Reply
  • This is superb idea to implement chatbot. It will really save lots of time

    Reply
  • Absolutely great post here with lot of key elements

    Shivani Khatri
    Reply
  • Good article on Chatbots In Digital Marketing… good research

    Aparna
    Reply
  • Sometimes I think chatbot is very boring but after reading digimanic blog I got to know there are many benefits of chatbot in digital marketing services.

    Gaurang gupto
    Reply
  • Chatbots is the biggest thing and hot topic in business today. Chatbots have vast benefits.
    Chatbots in Digital marketing in Mumbai is one among the usage.

    Ganesh
    Reply
  • Great work DigiManic..! this blog is very useful for me.
    Chatbots are really very useful In Digital Marketing. It saves lots of time.

    sayed
    Reply
  • Really Chatbots plays an important role in Marketing and helps to attracts customers.

    Manali patil
    Reply
  • The blog is very useful. Even companies with a small budget who are looking to expand operations, chatbots can help them to fill in the gap. well done Team.

    khushbu soni
    Reply
  • Digimanic offers me an experience of better understanding & positive feeling by providing this type of useful information on Digital Marketing. Chatbots communicate in natural language with customers in text or voice or interact with customers offering them an experience of a better understanding of the brand.

    Reshma malik
    Reply
  • Digimanic has done good work.This will also help from digital marketing prospective.
    Chatbots plays an important role in Marketing and helps to attracts customers.

    kailash kumar
    Reply

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